Refund and Returns Policy
Overview
At Munshi Building Materials and Supplier, we aim to supply quality building materials according to the customer’s requirements. Since construction materials can vary in quantity, specification, packaging, handling, and delivery requirements, our return and refund process depends on the nature and condition of the product.
Customers are requested to check the product, quantity, specifications, and delivery condition at the time of receiving the material.
Order Cancellation
An order cancellation request should be made as early as possible after placing the order.
Cancellation may be accepted if the order has not yet been processed, dispatched, or delivered. Once the material has been dispatched or delivered, cancellation may not be possible or may be subject to applicable transportation and handling charges.
For bulk or specially arranged orders, cancellation terms may vary depending on the product and order requirements.
Returns
Returns may be considered when:
The wrong product has been supplied due to an error by Munshi Building Materials and Supplier.
The delivered material is damaged before or during delivery and the issue is reported promptly.
The supplied material does not match the confirmed order specifications.
The product has a manufacturing defect that is covered by the applicable manufacturer or supplier warranty.
Return requests must be raised as soon as possible after delivery. Customers may be asked to provide photographs, videos, invoice details, order information, or other relevant information to help us assess the issue.
Products That May Not Be Eligible for Return
Certain building materials may not be eligible for return after delivery or acceptance because of their nature, handling, storage requirements, or customer-specific specifications.
These may include:
Materials that have been used, installed, mixed, altered, or consumed.
Products damaged after delivery due to improper handling or storage by the customer.
Materials ordered according to specific customer requirements or specifications.
Products that have been accepted by the customer without reporting any visible damage or shortage at the time of delivery.
Products returned without prior approval from Munshi Building Materials and Supplier.
Damaged Materials
Customers should inspect the material when it is delivered.
If material is received in a damaged condition, please inform our team as soon as possible and provide suitable photographs or videos showing the damage.
After reviewing the issue, we may arrange a replacement, adjustment, refund, or another suitable solution depending on the circumstances.
Wrong or Short Quantity
If you receive a product that differs from your confirmed order or notice a quantity discrepancy, please report it promptly with the relevant invoice and order details.
After verification, Munshi Building Materials and Supplier will determine the appropriate resolution, which may include supplying the missing quantity, replacing the incorrect material, or providing an applicable adjustment.
Refunds
If a refund is approved, the refund amount and payment method will depend on the circumstances of the order and the original payment method.
Refunds may be processed after the returned material, where applicable, has been received and inspected.
The time required for the refund to reflect in the customer’s account may vary depending on the payment method and financial institution.
Replacement
Where a replacement is approved, Munshi Building Materials and Supplier will coordinate the replacement according to product availability and delivery arrangements.
Replacement availability may depend on stock, product specifications, supplier availability, and the nature of the issue.
Delivery and Transportation Charges
Transportation and delivery charges may be non-refundable when an order is cancelled after dispatch or when a return is requested for reasons unrelated to an error by Munshi Building Materials and Supplier.
If the issue is caused by an incorrect product, damaged material, or another verified error on our side, the applicable delivery or replacement arrangements will be reviewed accordingly.
Bulk and Project Orders
Bulk construction material orders and project-specific orders may be subject to separate return, cancellation, and refund terms.
Customers placing large or customized orders are advised to confirm product specifications, quantities, pricing, delivery requirements, and applicable terms before the order is finalized.
How to Request a Return or Refund
To request a return, replacement, or refund, provide the following information:
Order or invoice details
Product name
Quantity supplied
Reason for the request
Photographs or videos, where applicable
Delivery details
Our team will review the request and communicate the next steps.
Important Notice
Customers are advised to verify product type, quantity, specifications, and delivery requirements before confirming an order.
For products that require specific storage or handling conditions, customers are responsible for maintaining the material appropriately after delivery.
All return, replacement, and refund requests are subject to verification and approval according to the nature of the product and the circumstances of the request.
Need Assistance?
For questions regarding an order, return, replacement, or refund, please reach out to Munshi Building Materials and Supplier.
Phone: 7276769656
Email: munshibuildingmaterials@gmail.com
Business Hours: 9:00 AM to 6:00 PM
Munshi Building Materials and Supplier
Your Trusted Partner for Building Materials and Construction Supplies
